Your privacy matters

At Pedro Mandinga, we believe that trust is also built on transparency. This Privacy Policy explains how we collect, use, store, and protect the personal information of those who visit our website, make purchases, participate in promotions, or interact with our brand.

By accessing and using this website, you accept the practices described in this policy.

Data Controller

Pedro Mandinga is responsible for processing personal data collected through this website and its official digital channels.

For any inquiries related to privacy and data protection, you can contact us through our official customer service channels.

2. Information We Collect

We may collect personal information when:

• You make a purchase.
• Subscribe to our newsletter.
• Do you participate in promotions or events?
• Fill out contact forms.
• You navigate our website.

The information may include:

• First and last name
• Email
• Phone number
• Shipping and billing address
• Payment information (processed by specialized third parties)
• Purchase history
• Site navigation and behavior data
• IP Address and Device Type

3. How we use your information

The information collected helps us to:

• Process orders and deliveries.
• Validate legal age for alcohol purchase.
• Provide customer service.
• Send communications about products, events, and promotions.
• Personalize the user experience.
• Improve our products, services, and content.
• Comply with legal, fiscal, and regulatory obligations.
• Detect fraud or misuse of the platform.

We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

This site uses cookies and analytics tools to understand how users interact with our platform and improve the browsing experience.

Cookies can help us to:

• Remember preferences.
• Keep sessions active.
• Analyze traffic and behavior.
• Show relevant content and promotions.

The user can disable cookies from their browser, although this might affect certain site functionalities.

5. Information Sharing

We will only share information with vendors and strategic partners necessary to operate the website and provide our services, including:

• Payment Gateways
• Logistics companies
• Email marketing platforms
• Digital analysis and advertising tools

All these third parties are obligated to protect information in accordance with applicable laws.

6. Data Protection

Pedro Mandinga implements reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Alteration
• Misuse
• Accidental disclosure

However, no digital system is completely infallible, so we cannot guarantee absolute security.

7. User Rights

The user will be able to at any time:

• Access your personal data
• Request corrections or updates
• Request removal of information when applicable
• Revoke treatment authorizations
• Request information about the use of your data

Requests will be processed in accordance with applicable current legislation.

8. Child Protection

This site is intended for adults only. We do not knowingly collect personal information from minors.

If we detect that information from a minor has been collected, we will proceed to delete it.

9. Changes to this policy

Pedro Mandinga may update this Privacy Policy at any time to reflect legal, operational, or technological changes.

The modifications will take effect upon their publication on this website.

10. Applicable legislation

This policy is governed by the applicable laws regarding data protection and electronic commerce in Panama and/or Colombia, as applicable.